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Flowryz

Platform

One platform for every part of the queue

Flowryz covers the full queue journey — visitor joining, live tracking, counter operations, multi-location management and built-in analytics. Every part is designed to work together.

Visitor experience

How visitors join and follow their queue

Visitors interact with Flowryz through a simple digital ticket — no app, no account, just a scan or a link.

Scan or join remotely

Visitors scan a QR code at the location or open a remote link before they arrive. No installation and no registration — the browser does everything.

  • QR code at the service entrance
  • Remote link for advance queue joining
  • No app download or account required

Live queue position and estimated wait

Once in the queue, visitors see their position and an estimated wait time, updated continuously. They can wait seated, in a café or outside — position is not lost until it is their turn.

  • Live position: 2nd in line, 3rd in line, etc.
  • Estimated wait time, updated as the queue moves
  • Wait anywhere — not restricted to the lobby

Counter operations

How staff run a queue at their counter

Counter operators have a focused view: who is next, who is being served, and what to do with exceptions.

Serve, hold, skip and no-show

Operators call the next visitor in one click, complete service when done, and handle edge cases — holds for visitors who step away, skips to call without completing, no-shows when a visitor does not arrive.

  • Call next visitor from the queue
  • Hold a visitor and resume when they return
  • Mark no-shows and skip visitors when needed

Multi-location management

Manage every location from one admin view

Administrators manage the entire structure — businesses, locations and counters — from a single platform with consistent configuration and live status.

Business, location and counter hierarchy

Flowryz mirrors your real-world structure. Create a business, add locations and configure counters per site. Each level is managed independently but visible from the top.

Live overview of every location

See waiting counts, counter activity and queue state across all locations simultaneously. Manage operating hours and queues per branch without switching systems.

Analytics

Built-in queue analytics

Every service event is recorded. Administrators see volume, wait times and counter performance without integrating a separate analytics tool.

Queue volume, wait times and counter activity

Understand peak hours, average wait and service durations, and counter utilization across your operation. Use the data to staff the right counters at the right times.

  • Daily and weekly visitor volumes per location
  • Average wait and service time trends
  • Counter activity and performance breakdown

See the platform in action.

Book a 30-minute walkthrough using workflows similar to your operation.

Book a demo